Maintenance

• Do appliances get maintained by the owner?
• I really need to speak to someone regarding an existing work order, who do I contact?
• Can I get my property repaired if I have an outstanding balance?
• Why will you not take any work orders over the phone?
• What are my recourse options if a work order is not done?
• What happens during an emergency work order? Legally, how long does the company have to fix it?
• What happens if my AC goes out? Do I get to stay in a hotel?
• How long should I expect to get a call back for my work order request?
• Do I have to pay a service fee?
• How often should I change my a/c filter?
• How do I change my a/c filter?
• How do I find out my a/c filter size?
• What does the beeping noise mean that's coming from my smoke detector?
• Do I need to be home when maintenance comes to my house?
• How do I enter an emergency work order after hours or on weekends?
• What is considered an emergency maintenance request?
• How do I submit a maintenance request?
• My property has a pool. How do you handle maintenance?
• I want to handle maintenance myself. Can I?
• Should I use a home warranty company?
• The resident caused the issue, why am I still getting charged?
• Your vendors offer volume-based discounts, but I can find vendors cheaper than yours.
• I want to approve every maintenance request.
• Am I notified of every maintenance request?
• I want to use my own vendors, Can I?
• Do you provide multiple bids?
• How do I know your company will not spend my money on large repairs without my approval?
• How can you assure me that not all service requests will be dispatched at a cost to me even on simple things that the resident could have done themselves?
• For items not covered under the lease, how can I be sure I'm not going to be charged for those repairs?
• How do you handle after-hours calls?
• What is the Emergency Process?
• What is considered a Maintenance Emergency?
• What is the maintenance process?