How can you assure me that not all service requests will be dispatched at a cost to me even on simple things that the resident could have done themselves?

Maintenance Request Cost

Our team is always standing by to resolve any resident problems. We also offer proactive video troubleshooting to help resolve problems on the spot, so residents can live comfortably without waiting for help. If a contractor is needed we will dispatch them and then review with the vendor to determine if the cost is the residents. We provide $1,000 of Financial Protection to all maintenance deemed resident responsibility.