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Help Center
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General
  • Leasing / Screening
  • General
    • Landlord
  • Accounting and Reporting
  • Portfolio Management
  • Tenant Qualifications
  • Correspondence
  • Leasing & Move In
  • Maintenance
  • Property Management
  • General (Resident)
  • New Tenant Portal Set-up and Documents
  • Rent Payments
  • Move-In Questions
  • Lease Renewal / Annual Assessment
  • Move-Out Questions
  • Owner FAQ
  • Residents FAQ
      Back to home
      1. Help Center
      2. General
      • Leasing / Screening
      • General
        • Landlord
      • Accounting and Reporting
      • Portfolio Management
      • Tenant Qualifications
      • Correspondence
      • Leasing & Move In
      • Maintenance
      • Property Management
      • General (Resident)
      • New Tenant Portal Set-up and Documents
      • Rent Payments
      • Move-In Questions
      • Lease Renewal / Annual Assessment
      • Move-Out Questions
      • Owner FAQ
      • Residents FAQ

      General

      • I can't get in touch with my property manager? Who do I call?
      • Who do I call for maintenance questions?
      • Who do I call for general questions?
      • What is the main line phone number?
      • What are your hours of operation?
      • Where is your office located?

      Landlord

      • Pet Policy
      • What are your insurance requirements?
      • What is landlord insurance and should I have it?
      • Will you market the property while I'm still living there?
      • How do I get started with your property management services?
      • Who keeps the security deposit?
      • Do you put a sign in my yard?
      • What is your pricing?
      • Are you licensed?
      • How much will my property rent for?
      • What guarantees do you offer? What specials are you running?
      • Will you pay my mortgage, HOA dues, property taxes, or other related property bills?
      • What type of properties do you manage?
      • What type of properties do you not manage?
      • I have an alarm system. Can I make my tenants pay for that?
      • Should I provide a gardener/ yard care provider or make my tenants cover that expense?
      • What happens if I don't like my property manager?
      • Can I store my personal belongings at the house?
      • Should I accept pets?
      • Can I rent out a fully furnished house?
      • Why can't I clean the house myself?
      • When do I get paid?
      • How long does it take to rent out a house?
      • Will you inspect my property?
      • What do I get for my management fees?
      • What is your management fee?
      • How soon can your company start managing my property?
      • Can your company help me purchase a property?
      • Who do I call for Statement Questions
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      The Joseph Group Help Center
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