Emergency Process
Step #1
Residents call, text, or message us via the platform
Anytime your residents have a request, they can contact us via call, text, or online dashboard.
Step #2
We respond in 60 seconds or less. 24/7/365
Whether it’s routine or an emergency, we proudly offer 60 second response times to all your residents 24 hours a day, 7 days a week, 365 days a year.
Step #3
We get to the bottom of the service request.
Our team is always standing by to resolve any resident problems. We also offer proactive video troubleshooting to help resolve problems on the spot, so residents can live comfortably without waiting for help.
Step #4
We schedule and dispatch a pro
We dispatch contractors based on the maintenance need.
Step #5
We Confirm 100% Resident Satisfaction
We follow up at the end of the service provider’s appointment to make sure everything got fixed. We follow up with both the resident and the service provider.