What exactly qualifies as an emergency?

Emergency Examples

An emergency, as per the lease agreement, is something that affects your safety or physical health. The following table gives some examples of what is considered an emergency and what is not.

Examples of Emergencies Examples of Non-Emergencies
- fires - Your tap is dripping
- Damage from a tree during a storm - Locking yourself out of your home
- Sewage back up - Appliance break down (air conditioning not working or fridge not working)
- Gas odors  
- Broken water pipes  
- No heat during the winter or cold weather  
- electrical arcing/sparking  

Please don’t use the emergency number to report non-emergency repairs. We thank you for your continued cooperation.