Location Settings aren’t working:
-You must have access to cellular data.
- Make sure that ShowMojo has access to your exact location on your smartphone. Prospects who refuse to provide ShowMojo access to their location will not receive an access code.
- Showmojo will inform you what settings you may need to update on your smartphone.
- Showmojo may provide an anti-fraud warning that you must review and agree to.
- If you have a VPN, it will need to be turned off.
The code isn’t opening the lockbox:
What is the serial number?
-The serial number is the eight digit large white number on the bottom of the lockbox.
If you can’t find the lockbox:
-Make sure that you are at the correct property location.
- Double check the address on the property and pull up a photo of the listing to ensure you are at the correct door.
-Check all doors at the property.
-Ensure you are there within 30 minutes before or after your showing. The link will not work outside of that time frame.
*If you do not have a text with a link to further access instructions, please check your text and email and ensure there is not a cancellation notification. Showings are canceled when the ID is not sent in, confirmation is not received in time, or a property is taken off the market.*